Frequently asked questions

How To Shop?

How to Shop? How to Place an Order?


Placing an order

When you add an item into your cart, you will then have the opportunity to continue shopping or to check out. By checking out you need to click on your cart summary at the top right-hand side of the screen, in saying so you also have the opportunity to:

- Adjust quantities

- Remove an item from your cart

- Apply promotional codes/coupons

From this you will be prompt to check out with payment gateway

Items will be saved in your cart, but merchandise availability is not guaranteed.




How to Shop? How to Checkout?


Checking Out

When you are ready to purchase the items in your cart, click the 'Proceed'.

Step 1:

On the shipping screen, you will need to enter your shipping address and method, on this screen you can also opt to send your items as a gift. Gift cards are also available and can be sent with your goods enclosed with a personal message for an additional fee.

Step 2:

One the confirmation order screen you will see a summary of your order, if you are satisfied that all the details are correct, you can then move on to place your order.

Step 3:

Payment is secured using our Payment Gateway, you will then be redirected to the Payment Gateway website to complete the transaction. *Please note that once the transaction has gone through, we are unable to make any changes to your order, including cancellations.

In case of Manual Checkouts, we do accept paytm and other methods of payment offline. Our team will get in touch within 2-12 hours to process your payment via paytm/Upi/Googlepay

Although we made an effort to keep sufficient stock in hand we, on the odd occasion do sell out of certain products. If we are out of stock on an item that you have ordered we will notify you via email. Any changes will be reflected in your order total as well as your shipping conformation.

Because of the relationship we have without vendors, the merchandise sold from our website is intended for personal use only, not for resale. We reserve the right to cancel orders that appear for resale purposes.




How to Shop? How to Check Delivery Status?


Delivery

Is my order on its way?

Once you have selected your shipping options, we will send you a tracking link email via our courier services letting you know that the delivery is safely on its way. Please allow at least 1-5 working days from when you place your order for the goods to arrive.

If your order is late?

If your order hasn’t arrived within 1-5 working days:

Check we have the correct delivery address for your order and your contact details are up to date. Check to see if you have an email or attempted delivery cars from one or our carriers. Your parcel may be awaiting collection at a local Post Office or delivery depot, or you may need to arrange redelivery. Check with your neighbours to see if they have accepted the parcel for you. Looking in any safe areas the driver may have left your parcel, such as behind bins or in a shed, garage or porch. If you still cannot find your parcel, get in touch with our Customer Care team and quote your order number.




Can I amend my order?


At Wholesaledryfruits.com we try and accommodate all our customers as much as possible, you can get in touch with our team on provided number or write us an email amending your order within 10 hours. Though, once order is confirmed on call and dispatched, no amendments can be made.




If you have received an incorrect or damaged item?


At wholesaledryfruits.com we take pride in fulfilling out our customers individual orders and aim to be flawless throughout this process. However on the odd occasion that you have received an incorrect or damaged item, please contact us as soon as possible with your order number as we would like to fix the issue immediately.





Return Policy

What is the returns policy? Returning goods if they are faulty?


Returning goods if they are faulty

Our goods may come with guarantees that cannot be excluded under the Indian Consumer Law. You may be entitled to have the goods replaced if the goods fail to be of acceptable quality, or you may be entitled, at our discretion, to a refund. If you think that the goods you have received are unsatisfactory, please let us know straight away by contacting our Customer Support Team. Please include as many details as possible about the order and the problem with the goods in the attached table and send it back with the returned goods.

You can return any item you have purchased from us, within 2 days (must inform our team at headoffice via call/whatsapp/email) of receipt date. Ensuring that the state of the goods is in the same condition that it left our warehouse and is unopened or damaged in any way for hygiene and health purposes. If the goods are accepted by our head office, we will refund that price you paid when you made the purchased the item this does not include sale or discounted items. We will try to accept all returns based on our policy. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

All goods will be inspected on return. The goods are your responsibility until they reach our warehouse, so make sure it's packed up properly and can't get damaged on the way.

We are not responsible for any items that are returned to us by mistake, or lost in the mail.

Make sure you use a postal service that insures you for the value of the items you are returning or obtain proof of posting.




Returns generally?


Returns generally

This section applies to the return of Products. You are responsible for the costs of returning goods to us. Any Products returned are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the Products or boxes. We are not responsible for any Products that are returned to us in error. We recommend you use a postal service that insures you for the value of the goods you are returning.

Please send your returned goods to:

SPG Exotic Produce Private Limited,

Shop No. 3, U-15/37, DLF-3, Gurugram,

Haryana, 122022




Can I return an item, for an exchange?


Unfortunately, we are unable to offer an exchange program here at wholesaledryfruits.com.




Have you received my returned goods?


If goods have been returned and have successfully passed our inspections, we will process your return within 1 working day of it being received. We will send you a confirmation email to notify you that this has been processed. In the unlikely event that you haven’t received an email within 5 working days of returning your items, please contact our customer care team and we will get back to you as soon as possible.





Payment Policy

Pricing of Goods?


Wholesaledryfruits.com is an Indian business operating in Gurugram, Haryana. Transactions listed are priced and processed in INR. Prices of goods are subject to change depending on the market and external factors.




Do we accept paytm/googlepay/BHIM?


We accept all the mode of payments. Please contact team to process your order after manual checkouts. Once order is placed, our team will get in touch with you to confirm your order and process it via your prefered mode of payments.





Others

Care Instructions?


Please take good care of your items, we want you to enjoy the taste for as long as possible and advise you that opened goods must be stored in a cool, dry place, free of any infestation that could be harmful to the product itself. All products are advised to be stored in the tight container after they have been opened to ensure they stay fresh, and keep out any unwelcomed pests, especially in the moist days.




Organic and Gluten Free?


Are your products certified?

Yes, all our products are registered and/or FSSAI certified (Reg No.- 20819005005989).

Are your products gluten-free?

No - While many of our products ARE indeed gluten free, we are NOT officially certified as gluten free.





More Question? Contact Me!

SPG Exotic Produce Private Limited,

Shop No. 3, U-15/37, DLF-3, Gurugram, Haryana, 122022

Call Us! @ +91-9958465997

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